Enhancing Integrity In Health Services In The Public Sector

Project General Objective: Enhancing integrity levels in providing health services in the public sector.


Project Duration: July 2015 – June 2016

Project Objective/Objectives:

Objective 1: Measure and Enhance the quality of public health care services in Jordan.

Objective 2: Enhance the efficiency of public health budgeting through building the capacities of civil society organizations, and involving these organizations in the decision making processes.

Objective 3: Enhancing transparency in exchanging information between the government and citizens.

Expected Outputs:

·        Questionnaire on patients’ satisfaction towards provided health services.

·        Prepare a study followed by an evaluation by a group of experts, on the sufficiency of health services provided in MOH hospitals related to motherhood and childhood.

·        Discussions with health care providers to address hospital most common problems.

·        Provide six training courses for civil society organizations on: 1) Public health insurance and medical coverage. 2) Patient satisfaction and hospitals’ capacity assessment. 3) “Sharek” website (for submitting complaints on public health services). 4) Information Exchange. 5) Advocacy. 6) Using Media

·        Training course for Rasheed employees

·        Two training courses for building the capacities of Rasheed employees (to be dermined).

·        Public education strategy, including a strategic communication plan.

·        Closing ceremony.

·        Animation Video.

·        Cartoons.

Expected Results:

Short-term results:

·        Available and published information on health care in Jordan.

·        Available and published results of the questionnaire, and distributed with a number of recommendations.

·        Identification of the problems common in public hospitals, and submitting them to the decision makers.

·        Available education strategy for the public.

·        Completing the training course for the civil society organizations (patient satisfaction, hospitals evaluation, advocacy, public health insurance, medical coverage, data exchange, in addition to Sharek website and media relations, provided that these organizations are capable of participating in the decision making processes.

Medium-term Results:

·        Enhancing the capabilities of civil society organizations for evaluating patients’ satisfaction and evaluating hospitals, as well as starting advocacy campaigns (measured through the number of advocacy campaigns activities performed by civil society organizations.)

Long-term Results:

·        Quantitative data on the quality of governmental health services in Jordan (measured through the patient satisfaction survey).

·        Enhance expenditures efficiency included in the government health budget (measured through comparing MOH budget performance indicators for the coming three to five years, after setting a baseline.)

·        Enhance transparency in exchanging information between the government and the citizens (measured by the quantity and quality of information published on the websites of MOH and the other health agencies, such as Jordan Food and Drug Administration, and the Joint Procurement Department, in addition to the quality and quantity of responses provided when specific information is requested.

·        Increase in the participation of the civil society organizations in decision making (measured by the number of civil society organizations representatives in the committees and boards of directors.)

Summary of the Project

Enhance the level of integrity in the provided governmental health care services, through involving civil society organizations. Setting higher quality strategies on country level should enhance the capacities of civil society organizations, as well as local communities.

To arrive at this objective, Rasheed will perform the following activities:

·        Conduct patient satisfaction survey, hold five focus groups, and five roundtable discussions.

·        Conduct six training courses for civil society organizations and Rasheed staff.

·        Conduct a planning session for Rasheed employees to start the work.

·        Produce and implement the education strategy for the public.

The desired result of this project is to enable civil society organizations participate in decision making along with the government in areas related to the quality of health services provided to the patients.