Today, Rasheed (Transparency International – Jordan), in partnership with the Aqaba Special Economic Zone Authority (ASEZA), officially launched “Korneesh”, a complaints platform during a formal ceremony.
This platform represents a significant advancement in digital governance, providing a secure and interactive channel for citizens to submit and follow up on complaints, thereby strengthening transparency in the management of public services in the Aqaba Governorate.
The platform was developed by a group of young men and women who received specialized training from Rasheed on the concepts of social accountability and its importance in improving both the accessibility and quality of services. They also worked on designing digital tools to support the practical application of these principles.
The event was attended by high-level officials, including H.E. Ms. Karima Al-Dhabet, Deputy Chief Commissioner of ASEZA, all members of ASEZA’s Board of Commissioners, H.E. Dr. Ayman Al-Awaysha, Governor of Aqaba, as well as directors of ASEZA departments and local institutional partners such as the Public Security Directorate.
The ceremony began with opening remarks by Eng. Abeer Mdanat, Executive Director of Rasheed, who welcomed attendees and emphasized the role of digital tools in enhancing community participation and accountability. She also highlighted the importance of empowering and engaging youth in improving and advancing their communities.
Eng. Jabra Dahdal, Director of ASEZA’s IT Department, spoke about the platform’s significance and its role in supporting ASEZA’s broader digital transformation agenda, also presenting an overview of how the platform works.
H.E. Dr. Mo’tasem Hindawi, Commissioner for Infrastructure and Urban Affairs, delivered a speech underscoring ASEZA’s ongoing efforts to turn digital transformation strategies into reality, efforts that contribute to improving service quality and increasing public trust in institutions.
Several youth who participated in the development of the platform during the “Marathon of Ideas” workshop shared their experiences, reaffirming the importance of youth engagement in designing tech-driven community solutions.
The event also included a panel discussion titled “The Role of Digital Tools in Promoting Community Participation,” featuring Dr. Sanaa Al-Khataybeh, Head of Community Participation at ASEZA, Eng. Mohammad Al-Ma’aytah, Director of City Services at ASEZA, Mr. Yousef Hijazin, member of the Voluntary Neighborhood Development Committees, Ms. Lana Al-Borini, member of the Youth Neighborhood Development Committees.
This launch comes under the Nazaha Project: EU Support to Social Accountability and Empowering Civil Society for Good Governance, jointly funded by the European Union and the Spanish Agency for International Development Cooperation (AECID).
